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Community Member

Pumpkin Smash?

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What's this "Pumpkin Smash" that many of the Instructure crew participated in, and how can I get access to those sweet sweet community points? Smiley Wink

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Community Team
Community Team

Hey Brian,

Pumpkin Smash was an internal campaign designed to help our customer success managers, product managers and a few others become more community oriented.  Instructure employees competed with each other on teams to answer community questions and participate in discussions.  Many commented that they have a new found appreciation for the skill and devotion of the Canvas Coaches and a better understanding of the wealth of information and opportunities for contact with members of our community.

Out of curiosity, where did you hear about Pumpkin Smash?

Thanks

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Community Team
Community Team

Hey Brian,

Pumpkin Smash was an internal campaign designed to help our customer success managers, product managers and a few others become more community oriented.  Instructure employees competed with each other on teams to answer community questions and participate in discussions.  Many commented that they have a new found appreciation for the skill and devotion of the Canvas Coaches and a better understanding of the wealth of information and opportunities for contact with members of our community.

Out of curiosity, where did you hear about Pumpkin Smash?

Thanks

View solution in original post

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I think that "Pumpkin Smash" was a brilliant idea for orienting new staff to customer service and Canvas trials, tribulations and triumphs! "Here are our customers, and this is what is on their minds!"

Great job!

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Thanks, Kelley!