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hensonj
Community Member

Voting issues

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I have experienced the following issues in voting for ideas.

Action taken: clicked Vote up.

Expected result: Vote up added to count.

Actual result: Down vote added

Also, currently in one of my ideas there are 2 down votes (both attributed to the same user).

This appears to be an issue and occurs intermittently

James

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1 Solution

Accepted Solutions
scottdennis
Community Team
Community Team

Hi hensonj

This is a the result of a known bug that was introduced with Jive's most recent quarterly update.  They have identified a fix and it will be rolled to production with the next quarterly release (makes me grateful for three week release cycles).  In the meantime, if you click to vote up and it registers as a down vote, you can just click upvote again to change it to a vote up.  Sorry for the inconvenience.

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1 Reply
scottdennis
Community Team
Community Team

Hi hensonj

This is a the result of a known bug that was introduced with Jive's most recent quarterly update.  They have identified a fix and it will be rolled to production with the next quarterly release (makes me grateful for three week release cycles).  In the meantime, if you click to vote up and it registers as a down vote, you can just click upvote again to change it to a vote up.  Sorry for the inconvenience.

View solution in original post