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Chinese characters do not display in preview on SIN region

Chinese characters do not display in preview on SIN region

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This case may be updated to a completed state before the change is deployed to the production environment. Please see the Canvas Deploy Notes for details.

Description

 

When uploading docx files with Chinese characters in it in the SIN region, the Chinese characters display as square boxes instead of the actual characters.

 

Expected Behavior

 

Instead it should display the Chinese characters like we do in other regions.

 

Steps to Reproduce

 

Prerequisite: Have a course in the SIN region

  1. Create a docx document with Chinese characters in it
  2. Upload the docx file to the course
  3. Preview the file in Canvas and see that the Chinese characters do not display

 

Additional Info

 

RD-4999

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Version history
Revision #:
3 of 3
Last update:
‎10-06-2020 01:53 PM
Updated by:
 
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