Thanks to everyone who filled out the survey we sent out in March. We got a lot of great feedback and really appreciate hearing what you had to say. In case any of you are curious, we have included a graph below with some of the feedback we received about how you use the Service Cloud Admin Console.
We also want to let you know about some of the changes we are planning to make to the Service Cloud Admin Console this year. (Yay changes!) Here are the phases we have planned:
What to Expect
Redesign the Field Admin Interface and simple updates to landing pages
Update the Case Details pages
Add functionality and bonus features
Now, we don’t want to hinder your work by any means. So while we are making these changes, you will be able to switch between the new and old interfaces and actively work cases in either console.
If you have any questions or feedback for us, please feel free to drop a comment below. This will be the best place to reach us. I will also be posting additional updates in this space, so keep an eye out for those if you want more info.