reynlds
Community Participant

Continue to get Error 504 at random points through the download

requests.exceptions.HTTPError: 504 Server Error: Gateway Timeout for url: https://dap.insk8s.net/auth

Thoughts? I'm adding in the necessary lines for "log and proceed" for now.

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6 Replies
Edina_Tipter
Instructure
Instructure

Hi @reynlds , We are aware of this issue that sporadically occurs. There is nothing wrong on your end so we have added a work in progress item to remedy this.

Thank you for your continuous effort in giving us valuable feedback and helping to improve the product.

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reynlds
Community Participant

@Edina_Tipter  What's the status on this? I continue to get these 504 errors randomly, and I've yet to pull a complete table listing because of it. 

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Edina_Tipter
Instructure
Instructure

@reynlds Please bear with us. I understand that it is an issue and annoying 😔  we are working on it. I expect I'll be able to give you an update early next week. 

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Edina_Tipter
Instructure
Instructure

@reynlds I have an update for this. The cause was found and we are working on the solution now. We expect to release the fix latest early next week.

Edina_Tipter
Instructure
Instructure

@reynlds The fix we applied on Friday did not solve the error so we will have to implement a different solution and the expected release date is next Friday.
I realise this takes us a long time to fix and takes a lot of patience on your end but I can assure you we are working on this.

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Edina_Tipter
Instructure
Instructure

Finally, we managed to release the fix to this error. It was harder than we expected. Thank you for your patience. @reynlds