Support Update - Classic Edition
For those customers on our “Classic” version of Elevate Standards Alignment, we have updated our FTP servers to a more secure AWS environment. In doing so, you will now need to use ftps://ftp.academicbenchmarks.com to access your FTP.
Browsers do not natively support secure FTP, so you will not be able to access this as a direct url. You will need to use an FTP client to access the FTP. You will need to make sure the FTP client settings are set to indicate a secure FTP. Some examples of FTP Clients are Filezilla and Cyberduck.
Here is a screenshot from Cyberduck with the secure FTP protocol selected and the url ftps://ftp.academicbenchmarks.com indicated.
Here is a link to a 3rd party how-to for Filezilla; https://support.sharetru.com/hc/en-us/articles/226790907-How-to-connect-with-FTPS-using-Filezilla
If you have any questions after reviewing the documentation above, please contact us at email@example.com
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