Student unable to reset password

[Sejones1]

I'm using Free-for-Teacher Canvas as an instructor, and one of my students is unable to reset her password and log in. The email triggered by the "forgot password" request never arrives in her inbox. (She checked spam). 

I actually deleted her from the class and re-added her. That triggered an invitation to join the class email which DID arrive in her inbox. But she still can't reset her password to access the class. 

[NoahBoswell · Accepted solution]

Greetings @Sejones1 ,

Sometimes strange behavior can occur when you're trying to reset passwords on the free for teacher instance. I always ensure that you're double clicking the send email link after entering the email associated with the Canvas account. For some reason, double clicking is sometimes needed to actually send the password, and the reason for this isn't actually known. 

I hope that helps! If for some reason that doesn't work, I recommend clicking the help link via your global navigation menu and clicking on the report a problem link and submitting the form explaining your situation. From there, someone from Canvas support will be able to provide you with additional information and support.

All the best,
Noah