Wrong account type

[VeronicaSikhosa]

Good day. I created a student account instead of a teacher account. Can you please delete my account so that I may register for the correct account type? Your assistance will be very much appreciated.

[NoahBoswell]

Hi @VeronicaSikhosa ,

When you register for an account type with free for teacher (canvas.instructure.com), it's technically the same account, there aren't two official account types. When you register for a teacher account, it just adds a sample course to your dashboard for you to look at, and with a student account it doesn't.

You should be able to create a new course at anytime by clicking on the Start a New Course button via the right-hand side of your screen on the Dashboard.

Let us know if you experience any trouble, hope this helps!
Noah

[VeronicaSikhosa]

Hello. Thank you for your response.
I do not have the 'Start a New Course' button on my dashboard.
Please see attached screenshot. May you please suggest a way forward.

[NoahBoswell · Accepted solution]

Hi @VeronicaSikhosa ,

Thank you for providing the screenshot. That is not the free for teacher canvas instance, that is a completely different canvas domain environment for Instructure Learning Services, which is why you are unable to create a new course.

If you are interested in registering for a free-for-teacher canvas account to start your own course, please click on the link provided below to get started! As always, feel free to come back with any additional questions or concerns, we are happy to help!

https://www.instructure.com/try-canvas 

- Noah

[VeronicaSikhosa]

I see my mistake. Thank you.
I clicked on the link, entered my details and it gave me this feedback: 

Error message

We’re sorry you are unable to create an account. Please contact your administrator

[NoahBoswell]

Hey @VeronicaSikhosa ,

Is this a message that is appearing after you click sign up on the sign up page, upon entering all of your account details? Would you be willing / able to attach an image?

Thanks!
Noah

[VeronicaSikhosa]

Yes. I tried it a few times and got an email that I have been successfully registered even though I still got the error message.

Thank you for your assistance 🙏.

[NoahBoswell]

Got it! I'm going to forward this to the team that manages FFT to investigate, this is quite strange behavior and I haven't seen this happen before.

Your patience is greatly appreciated!!
Noah