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Ability to brand Canvas notifications

Ability to brand Canvas notifications

(11)
Notifications sent via Canvas are currently not able to be branded.  This means that the emails sent to parents and students currently include the Canvas name and logo. This can cause some confusion with the community as it has no direct tie to the school or organisation and has no consistency with the site or school branding.

 

Having the ability to apply custom branding to email notifications at the account and sub-account level would solve this issue.  I propose that we have the following options via the theme editor to customise the following areas of notifications.

 

  • Add the name of the organisation and the email address the notification is sent from
  • Ability to add the organisations' logo
  • Ability to edit the layout and colour scheme
39 Comments
biray
Community Champion

204028_pastedImage_3.pngThank you for your Feature Idea submission. We wanted to call your attention to ​ and    which were both submitted in different voting periods, but archived due to lack of votes or inadequate response. You may want to reference this idea for insight.

Since archived ideas can be re-submitted, your idea will be open for vote in the next voting cycle.

In the meantime, help your idea gain traction by posting a link to this idea in the comments of the other, archived idea (which will notify author and anyone who is following the idea) and share your idea to colleagues and peers as well.

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ted_curran
Community Participant

We are an online course provider that serves multiple other institutions, and we'd like the ability to brand email notifications at the subaccount level, as well as customize the text of the email notifications generated. We would like to be able to include links to specific help materials and other custom resources within the text of that email so students feel more supported and know clearly where to go.

eaellis3
Community Member

The ability to add custom text to specific types of notifications can be very helpful, especially when parents and students might be getting the same notification. A blurb of text for some might help each group know what to do with that announcement.

Renee_Carney
Community Team
Community Team

212631_pastedImage_6.pngWe appreciate you, and the submission of your idea. Your dialogue helps our product teams prioritize feature development. Unfortunately, this idea has been archived because it did not meet the 100-vote threshold within the 3-month voting period. Learn more at: How does the voting process work for feature ideas?

Can archived ideas still become a feature?  Potentially, yes. Archived ideas can be resubmitted by Community members. As people’s needs change, previously submitted ideas may gain additional traction. Feature ideas are evaluated as a whole and influence product direction.

Renee_Carney
Community Team
Community Team

This idea is one of the lucky ones that was selected to get a little more time for voting as part of our evolution of the feature idea process. It was selected because of it's vote count and/or comment thread.

*Selection criteria: Most (not all) ideas that received 70+ votes in their initial voting round.

zowada-a
Community Participant

This would really be helpful. We love that Catalog lets us do it, and we'd really love if we could do it in our Canvas instance (without Catalog) as well!

dschober
Community Participant

Canvas sends out notifications through the +People option, but not by SIS imports... the technology is there, it's just not used.  Because we cannot customize/brand at this time, we have set up an external process to create our own customized email.  While this took some programming work, it's not flawless, and I would love to see this as a core feature.  Account, sub-account, notification of addition to a course, notifications of actions in a course would all be a big plus for Canvas.

mikeo
Community Member

This feature is so overdue!  Our school prides itself on it's branding but our communications with our students are un-brandable:(

dschober
Community Participant

Agreed.  We have a Visual Identity Office that provide a strict set of rules to follow; font, color, logo placement.  Yet, we can't conform in Canvas with the current set of tools. 

dschober
Community Participant

Sam,

We don't have the Canvas Catalog, yet.  Would you mind sharing a screenshot of this?  I know it's not the solution to core Canvas, but I'm curious if there's a way we can use the Catalog to our advantage. 

zowada-a
Community Participant

Hi Dave,

Sure - what we've got right now is a template-in-progress. This is what the email looks like when someone enrolls in in a class through our Catalog right now :

screen shot of email branding through Canvas Catalog

We've made the footer blank, but have customized the header. This is our default that we're working on, but we're hoping to set this up for our subcatalogs so they can personalize them even more.

ahayson
Instructure
Instructure

 @jayde_colquhoun ‌ - We would call the platform 'Canvas' instead of 'Online Learning System' or 'LMS' to our students, they loved this as it was easy to remember and represented a quality system. But the ability to brand for institutions may help avoid students missing/ losing the emails for 'Confirmation of Registration' and 'Course Invitations'. Would love to get your thoughts on this?

jayde_colquhoun
Community Advocate
Community Advocate

We also will be calling our LMS Canvas to students, so the students know this is their LMS associated with us. I think to be able to brand the emails, or even one step further, be able to set an email address for the main account, that LMS emails are sent from (such as canvas@yourschool.edu.au), would be an obvious step in the development of Canvas. This would keep our student communication consistent and professional, and students could reply to notifications if needed and have their reply go to student services. Thanks for sharing, Am!

lmorrow1
Community Participant

Hi  @Renee_Carney ‌, looks like we have the votes for this one. What are the next steps?

Stefanie
Community Team
Community Team

 @lmorrow1 ‌, this was one of the ideas that was given new life in February as part of the Canvas Studio‌ overhaul. Also at that time, we revamped the voting process so that 100 votes is no longer the relevant benchmark. Please refer to https://community.canvaslms.com/docs/DOC-2109-how-does-the-voting-process-work-for-feature-ideas 

irishb
Community Contributor

We appreciate that we've been able to customize the "From" info and would like to be able to customize the subject line, particularly to include the name of the course a user is being invited to.

marthazumack
Community Contributor

Our school actually consists of two distinct schools (K-12 and adult learners) with separate branding, so if this featuere were to be developped, it'd be important to us to be able to brand at the sub-account level.

mdivito
Community Member

I would love it if my name and course would show up in the "from" line of a notification.  I teach online and this is my way to reach out to students. However, the college also sends a bunch of notifications through canvas and I know that students just ignore everything that's not a personal email. 

sonya_corcoran1
Community Contributor

Yes! Cannot vote this up enough.

235995_Screen Shot 2017-05-26 at 11.59.24 AM.png

Pretty standard mail client feature is to tell you who sent the email and to style it accordingly (see above)

Also, a no-reply@instructure.com would be better or allowing us to add a footer with this instruction.

lmorrow1
Community Participant

Thanks Sonya! The more votes we have for this the better! As you mentioned, its pretty basic functionality we are requesting here, hopefully the devs at Instructure can knock it out in no time once approved.

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