Admins need "clear user's cache"

(36)

The Canvas support team has a link on a users profile that "clears the user's cache".

 

So far this has fixed issues when the items don't display on the course navigation or courses do not display in the Inbox to message.  Recently we had several teachers who could not view the PEOPLE item in the course navigation and they could not view courses in the InBox when trying to send a message. We suspect several user issues can be resolved if we have access to this cache clearing tool. 

 

We requested to have access to this magic tool as it clears the users Canvas cache which often is an issue.  Let's vote it up that admins have access to it. I entered a ticket for our admin to have it but it was denied. 

Support has a link on the profile as indicated below. 

322157_cache2.png

22 Comments
Stef_retired
Instructure Alumni
Instructure Alumni

S9300807‌, fyi, the link reads Clear User Cache.

322154_clear user cache link.png

S9300807
Community Contributor

Thanks - I can't see it so we were guessing. 

GideonWilliams
Community Champion

This would help SOOOOO much! A massive issue with images... 

rpeters3
Community Participant

Why wouldn't this option be available to Canvas admins? Considering we do internal support for our students (our institution only pays for tier 1 support for faculty), having the ability to do this is paramount to providing quick support.

michael-espey
Community Member

I just got off the phone with Support, they mentioned that I should have this button. I am not sure if that was a slip, or if that is a note of things to come.

Please Canvas, I beg of you, give us (admins) this one thing.

cms_hickss
Community Contributor

This could be very useful. 

I do wonder how often support uses that functionality and what other items it might impact.

leward
Community Contributor

It would also be helpful if this could be done programmatically via the API.  Recently the user cache settings have resulted in receiving stale data from some Canvas API endpoints.  If developers could clear the cache before making specific calls, that would ensure that our locally developed apps were using accurate real-time data instead of stale data.

aarcher1
New Member

I am also needing and missing this button.  Please enable it!

epulham
Community Contributor

It's 2021 and I had some issues with needing to clear users cache. It took several weeks for Instructure to resolve it with just a simple button.  I could've done it. Please, if this is an easy fix, which it seems to be, give admins the ability to do this!

verlegem
Community Member

I'll second adding an API call for it as well.

clouviere
Community Member

Has there been any follow-up to this? Maybe it could be an on/off feature on root level "settings" or an on/off feature assigned by the account role. This would help a multitude of issues faced by root-level admins that typically take a call to Canvas.

IanGoh
Community Participant

2022 - still no feature for admins.

eric_hybner
New Member

July 2022 - still not available to admins.

 

ChrisMedina
Advocate

This is needed by admins. the time spent getting to this point where the Instructure suppose understands that this is the step needed is too long. I spend too much time waiting for the tech to come to this conclusion when we should be able to have this feature. the delay could lead to students dropping classes cause they see this as being too much of a bother if they are going to have issues accessing their classes. 

 

wboswell
Community Participant

We 100% need this as admins. It would streamline support to students and ensure they stay in class and are successful. 

blong
Community Participant

This is long over due and requested for a long time.  While we have the option of suspending accounts, this option is great for short term options.

tamara_becker
Community Participant

👍

Attn: Instructure Feature Request Reviewers

Please remember that Canvas Administrators are highly out numbered by faculty and students, so the whole voting up isn't apples to apples in numbers of votes.

Clear User's Cache would be a magnificent tool for Canvas Administrators.

The result would be less escalated tickets to Instructure and lower troubleshooting time in cases.

Anonymous
Not applicable

Yes please on this request, thanks!

sallie_davis
Community Member

This would be so helpful for supporting students remotely. Please give us this option!

NielsPostma
New Member

Hi all,

For all ending up here after a google search:

I've had a look at the source code of the software (which is open-source), and found out that when you don't see that link, it is because your Canvas environment (the IT infrastructure) does not have caching enabled.

So, any issues you or your students are experiencing, are not due to 'server cache'. It could be a local browser cache issue however. But this can only be resolved in the user's browser, not remotely by an admin.

If you run a pretty large Canvas environment, you might want to get in touch with IT Department, or whoever hosts the software, and see if they can enable server caching. This will improve the site's performance.

I hope this helps other admins who are looking for this function..

Niels