It's come to our attention that there is no way to update an email address or mailing address in Catalog for a Catalog User which causes issues in reporting and account management. As it currently stands, there is a way to update an email address in Canvas, but this data does not automatically sync to the Catalog User account so the information in Catalog will be inaccurate. Additionally, there is no way to update a mailing address in Catalog (either as the learner/user or Catalog Admin) which is problematic for both communication and data accuracy reasons. As of now, it appears that the only way to have an accurate Catalog email and address is for the Catalog learner/user to re-register for a new Catalog account, but then they have to re-enroll in all their courses and their progress prior to registering for a new account would be lost.
For these reasons, this is a significant gap in the system that should be addressed.
This idea suggestion is for the following items:
Allow the Catalog User and/or Catalog Admin mechanisms/permissions to update the user mailing address entered upon initial registration
Allow a Catalog User to change their email address in Catalog and have the new email be reflected/associated automatically with Catalog analytics and the associated Canvas profile
if a learner changes their Canvas email address within the Canvas account profile, the data should sync back to Catalog so the data matches in both Catalog and Canvas