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Allow Catalog User Account Updates to Email and Mailing Address

Allow Catalog User Account Updates to Email and Mailing Address

0 Kudos
(18)

It's come to our attention that there is no way to update an email address or mailing address in Catalog for a Catalog User which causes issues in reporting and account management.  As it currently stands, there is a way to update an email address in Canvas, but this data does not automatically sync to the Catalog User account so the information in Catalog will be inaccurate.  Additionally, there is no way to update a mailing address in Catalog (either as the learner/user or Catalog Admin) which is problematic for both communication and data accuracy reasons.  As of now, it appears that the only way to have an accurate Catalog email and address is for the Catalog learner/user to re-register for a new Catalog account, but then they have to re-enroll in all their courses and their progress prior to registering for a new account would be lost. 

For these reasons, this is a significant gap in the system that should be addressed.

This idea suggestion is for the following items:

  1. Allow the Catalog User and/or Catalog Admin mechanisms/permissions to update the user mailing address entered upon initial registration
  2. Allow a Catalog User to change their email address in Catalog and have the new email be reflected/associated automatically with Catalog analytics and the associated Canvas profile
  3. if a learner changes their Canvas email address within the Canvas account profile, the data should sync back to Catalog so the data matches in both Catalog and Canvas
14 Comments
Stef_retired
Community Team
Community Team
Status changed to: Open for Conversation
 
DanBurgess
Community Participant

This is just one of a few conditions in Catalog that leave you scratching your head as to how it could be this way.

Thanks @bromanski for putting this idea in the community, however I hope that the Catalog team considers it a "must do". 

bromanski
Community Participant

Thanks @DanBurgess for your vote of support!  I hope the Catalog/Instructure Team will take this and put it at the top of the list too.

jsowalsk
Community Advocate
Community Advocate

This is a must-do especially if the enrollments are with one account and no enrollments are with the other. We need to have all enrollments under one account and to be able to update this information.

Stacey_C
Community Member

I too support this update and hope it would be considered sooner rather then later. You have my vote for this change!!

walkerjj
Community Member

Yes!

dzemmel
Community Member

I definitely support this update!

CWilkerson
Community Participant

Yes! I agree this is needed!

DCM
Community Member

Agreed

ujones
Community Participant

This is an important enhancement request, especially considering that the Catalog enrollment form does not provide for email verification. We frequently have students enter an incorrect email address when they enroll. 

evandenh
Community Member

Just to echo all the messages of support for this idea. This is causing severe issues for us.

martina_vasil
Community Member

I think it would be a good idea to add mailing addresses to the information gathered catalog courses. It would help me keep track of where people are from and also help me report out to the distance learning office. @buddyhall 

bromanski
Community Participant

@martina_vasil @buddyhall 

We've actually added mailing address as a custom field so we can collect this information upon Registration.  What's not useful is that the user cannot update a mailing address if it's changed or entered incorrectly and we can't make any updates to user information that needs to be changed.  I posted a feature suggestion to make this possible if you'd like to upvote: https://community.canvaslms.com/t5/Idea-Conversations/Allow-Catalog-User-Account-Updates-to-Email-an...

buddyhall
Community Champion

@martina_vasil is looking for collecting information at enrollment, not user registration. Collecting information at user registration is only helpful for new people and applies to the entire catalog.