Did you know that while Canvas Inbox allows you to forward your email to an external account that if you answer the email from the external account and add an attachment, that will not show up in Canvas Inbox? Seems that file attachments in this situation go into a unknown land never to be seen! So if Canvas allows you to forward inbox messages to your external account (in my case my official college email account) then why not have access to full features of standard email? What sense does it make to have the forwarding happen if replies can't have full functionality?
For an instructor, this adds an unnecessary layer of complexity to what should be a simple activity. If a student emails me a question via Canvas Inbox and it is forwarded to my standard school email account (we use Outlook Mail) then I should be able to answer that student from my regular school account and attach a file and have the student receive it where ever they are reading their email. Canvas Inbox or their school email account.
Add functionality that allows attachments to come through with an email reply from designated external email accounts or forwarded to their accounts fully intact!