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Disable/Deactivate User at Account Level

Disable/Deactivate User at Account Level

This idea was previously submitted, but didn't get enough votes.  We need your help to make it happen this time around.

 

At my institution, if a student does not pay in time for a course, is unreachable by multiple forms of communication, and passes a given grace period, we temporarily conclude the enrollment in every active course the student’s Canvas account appears in.

 

 

Problems with this approach:

  • Students become confused/frustrated with Canvas because they think there is a Canvas error (they can see the course in the Courses tab but not on the dashboard)
  • If a student was in the course at the time of the concluded enrollment, the course "breaks (they assignments won't work, they can't submit assignments, etc.)
  • This is a huge time drain on our staff to conclude each course for multiple students.  Sometimes there are 10-15 courses depending on the major.
  • A professor cannot enter past grades for the student in the gradebook and has to keep track of their grades separately until their access is restored.  Our faculty is very frustrated with Canvas by this.
  • There is human error in forgetting to restore a course - student becomes frustrated.

 

As our programs (especially our online program) grows, we are very concerned that we will not be able to keep up with the workload.  This is inefficient at best and not a good practice.

 

Solution

We NEED a way to deactivate a user at the account level instead of manually removing them from each course.  This will save our staff time and will allow our professors to continue keeping track of their students grades.

(2)
36 Comments
Community Member

This would be a very helpful tool for us due to the time savings that would result.  I would greatly encourage that this would be a capability and option that be made available.

Community Member

As a member of the accounting staff, I would agree that the current process is cumbersome and needlessly complicated. A more streamline solution would be much appreciated!

Community Team
Community Team

207636_pastedImage_3.pngThank you for your Feature Idea submission. We wanted to call your attention to   which was submitted in a different voting period, but archived due to lack of votes or inadequate response. You may want to reference this idea for insight.

Since archived ideas can be re-submitted, your idea will be open for vote in the next voting cycle.

In the meantime, help your idea gain traction by posting a link to this idea in the comments of the other, archived idea (which will notify author and anyone who is following the idea) and share your idea to colleagues and peers as well.

Community Member

One of our faculty just emailed me when she saw a student missing from her course.  When she learned that this was because it was Canvas's way of disabling the account, she stated that "the implication is that Canvas may not be trustworthy, and I know you guys want to prevent that impression."

Community Member

I'm the faculty member Wendy is referring to. When I went into Canvas to enter some grades, one of my students had disappeared from the grade book, and I had no idea why. I assumed it was a glitch with Canvas until I contacted our support team.

Community Team
Community Team

This idea has moved to the next stage and will be open for voting among the Canvas Community, from Wed. December 7, 2016 - Wed. March 1, 2017.

Check out this doc for additional details about how the voting process works!

Lamplighter II

I can think of other use cases for this feature as well. When we were still on our past LMS we had a very disruptive student in an online course. We temporary disabled his access until the matter was addressed by student services. We need this feature in the Canvas admin as well.

Community Member

This would be a very helpful feature for our institution as it would greatly streamline the process of activating/deactivating users. Most of our larger applications support this functionality and it would be great to see Canvas add this feature.

Community Member

Having access to student files to do grading is a must and should not be cut off for any reason. I am experiencing such a problem at this time. As a result, I am not able to write in the comments for an assignment nor give a grade. Now, as it stands, I will have to regroup my thinking at a later date to post the grade and comments much after I am completed with the grading the assignment. The procedure to cut the professor from completing the grading must be changed. There are other ways administration can stop a student who needs to address issues pertinent to their being a student in good standing. I hope this will be changed favorably so professors can do their work without roadblocks and hindrances.

Community Member

As part of the Online program that this would impact, I can attest to the time and frustration that this feature would cut back on. This feature is integral to the continued success of our program. Please push this forward and make it a reality.