Course A events on Course B Syllabus
Delete button on Calendar event for recurring meeting
3. Message says: This meeting is already associated with another course and can not be imported into this course (2251).Unable to import message on Canvas Zoom page
4. Course A Syllabus:
Course A's syllabus page with Zoom meetings and appointment groups
Calendar view of Zoom meetings imported and appointment groups not imported
@audrey_park Thanks for writing up this comprehensive analysis of the problem statement. Have you asked Canvas Support to investigate the behavior, particularly with respect to "Zoom meetings cannot be associated with more than one course (screenshot 3)" and if you have, would you please provide the case number for the support interaction?
@Stefanie Thanks for your response! We brought this up to our CSM, but not Canvas Support. Our CSM gave us suggestions on how to alleviate this experience, so we thought we’d put in this idea. But, we just submitted a ticket to Canvas Support now, highlighting the screenshot 3 note, thanks. It's case #07292241.
@audrey_park Thank you! This issue has a number of moving parts and participants, so please let us know the response you receive from support.
@Stefanie We received a response from support— we were given two ways to import specific items so that we avoid bringing over Zoom calendar events. (1. Using Copy to and 2. Not checkmarking Calendar Events when selectively importing)
@audrey_park Thanks! Will those solutions resolve this issue for you?
@Stefanie Thanks for asking— we already do those options and feel that they only resolve to a degree. We'd love to keep this idea open because not everyone realizes importing everything will cause this. And we end up having to figure out if it's better to reset and import their course or delete each Zoom calendar event based on what actions they've done since importing.
@audrey_park Thanks. We're checking with the various teams involved to see how we can best move forward with this, and we'll update here when we know more.
Thank you, @Stefanie, we appreciate that!
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