Incorrect Directions for Regrade Question Type

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When attempting to regrade this question type (drag and drop/matching), the instructions state that I CAN change the correct answer .......after 3 hours with customer service and back and forth with email correspondence- no, you cannot do this with this particular question type. So, this is not so much of a "feature suggestion" rather than a correction that needs to be made to the instructions provided in this particular set of coding for this question type in the regrading program.

canvas regrade but can't.PNG

2 Comments
Stef_retired
Instructure Alumni
Instructure Alumni
Status changed to: Moderating
 
Stef_retired
Instructure Alumni
Instructure Alumni
Status changed to: Archived

@NicLSim 

Thanks for sharing this idea. We apologize that you spent a considerable amount of time working with Canvas Support on this. Our engineers are aware of this UI issue and have an engineering ticket open for it. Our support team researched your case history and found several associated with this interaction, so we have attached case #06888754 to our engineering ticket so you will receive direct updates on the status toward resolution.

As this is now back in the hands of Canvas Support, we've archived the idea. Thanks for your patience!