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Making feedback more visible to students

Making feedback more visible to students

(95)
I'm teaching a course using Canvas. This is the second semester I've used it. I like Canvas overall, but I've discovered that my students have a difficult time reading the feedback that I provide on their online assignment submissions because the feedback is split into three different locations, and when student view an assignment that I've graded, there is no visual indication of whether feedback is present, and no unified display of that feedback. I'd like the feedback to be visible by default, or else some kind of visually loud indicator present to show them there is feedback. Let me explain:

 

  1. Say I grade an assignment that a student submitted. They go to the assignment, and can see straight-away a general comment on the lower right-hand side. That's visible by default. Fine and good.
  2. But what about all the comments embedded in the document view? Those are not automatically displayed, and there is no marker to show that such comments have been embedded in the document. There should be at minimum a big icon saying feedback is embedded, for sure, so go look at it. Currently, "View Feedback" link is always present, regardless of whether feedback has been embedded or not.
  3. Furthermore, the rubric grade is displayed in the upper-right corner, but the detailed rubric view is hidden until students think to click "Show Rubric"... yet even then, the written feedback that I have provided on each rubric criteria remains hidden from view! Students have to hunt for that feedback by clicking the easily-overlooked speech-bubble icon one-at-a-time for each criterion. But I don't necessarily write a comment for each criterion, and there is no visual sign or indication that a comment has been written or not.

 

How are students supposed to know and remember to check all of these various locations to receive the complete set of feedback provided by their instructors? It is utterly inefficient and defeatist because students don't seem to realize that all this feedback is sitting there waiting for them--and they don't know to look for it.

 

Now, from a student point of view, I don't want to have to click in so many different places to hunt (perhaps fruitlessly) for feedback that my instructor might or might not have left for me (since there is no indicator signalling the existence of written comments).

 

The fact that written feedback has been given within the submitted file and within the rubric should be foregrounded--it should be made highly visible to the students checking their grades. That feedback is part of the learning process. It is essential for students to read that feedback in order to improve their work. If they don't know it is there, what is the point?

 

Don't force users to guess and hunt for feedback. They won't do it. Make it obvious that the feedback has been given by putting some kind of big symbol or message next to the assignment doc (or by displaying the assignment by default so students can see that margin comments etc have been embedded in the file) and also by automatically displaying the rubric WITH the written feedback already visible. Don't make the students click in three hundred different places to get all their feedback for a single assignment. Please.

184 Comments
Joel_Shaver
Community Participant

Hi Cheryl,

This suggestion might be along the lines of what you're looking for? https://community.canvaslms.com/ideas/9050-docviewer-default-palette-of-icons-images 

daya1
Community Member

Do whatever you can to make feedback more obvious to students. As an online instructor, I spent countless hours giving quality feedback to my students. It is frustrating for both the instructor and the student when the student can't find the feedback or usually doesn't even know it exists. To offset this problem I've used all kinds of methods to message to students how and where to find their feedback, taking time that could have been spent more productively. Feedback is so critical to online students in the online environment. We need to put this at the top of the top priority list.

lauren_sayer
Community Contributor

I recently have voted on an idea that is related to this which is release the feedback before releasing the marks.  We want our students to focus on our feedback not the numeric
This idea is related and well worth looking at https://community.canvaslms.com/ideas/14428-release-feedback-and-marks-grades-separately-assignments

cmitchell
Community Participant

Four years later and we're still asking for this feature.  Students should not have to click "View Feedback" and then resize a window to see how their work was received.  You've created a robust feature in the annotation system.  Why hide it?  Students should see exactly what we see when we mark their papers - a full size view with easy to see comments.  Canvas is so close to being an outstanding course shell.  Please fix this problem.

I agree with another poster who wrote that we don't want students focusing on the numeric.  Feedback is where true teaching comes into play.  To make it difficult to see sends the wrong message to students who are already obsessed with rubrics and grades.

dpell
Community Member

This thread is pointing at more than one problem: the visibility of feedback for students, with all its well known flaws  -- and the structural failure of @Instructure to respond to honestly given, tangible, actionable feedback from its users.  800+ "votes up" over 4 years and it's still "on the radar" -- or not even... How disappointing.  What is the holdup in addressing this?

Am I somehow framing this wrong -- aren't we just trying to help them improve their product?

jmerriam
Community Contributor

I agree 1000%...this is getting EXTREMELY frustrating, considering how long people have been complaining about this issue without any tangible response except for "We'll be considering it next quarter." I'm not a programmer, but it seems as if the fix could be done with little trouble...even making the "View Feedback" button bigger and more visible would go a LONG way toward solving this problem. Come on, Canvas...it's long past time for you to DO something about this.

goodmanj
Community Member

I use a Subject page with ICONS (numbered)... where students can work their way independently through levels of study. I would love it if (when the assignment is graded) the icon had a TICK, or a SMILEY, or a !mark! if there is teacher feedback, or some other mark if this assignment requires more attention. Sorry if this is seperate idea -- but my (young) students see the Subject page daily - and it has no way to show them which tasks they have and have not completed satisfactorily. 

stevec
Community Contributor

So I'm trying to help another instructor who hasn't yet given up on the Rich Text editor for essay comments, and I see that in the help videos you have something about how to leave comments (instructors) and how to peer review (students) but nothing that shows students how to find the "feedback" button. I'm sure at least fifty such videos exist. Could you post one to the "help" section so that we could show our students the various steps necessary to access these comments (since you don't seem interested in making them more obvious)? 

erinhmcmillan
Community Team
Community Team

Thanks, Steve. I've passed that video comment on to our documentation team.

Our product team is still interested in making this feature a reality. They've been working on some internal reorganization that should allow teams to pick up feature ideas more quickly. We're excited for this change! Some teams will be in a place to start more work starting in January, and others February and March.

Thanks,

Erin

rtuckersmith
Community Member

also - if students respond to a comment that a teachers posts using speed grader, the teacher isn't notified that this happens and will presumably never see the message. 

Steven_S
Community Champion

One form of feedback that is not at all visible to students in the new gradebook is any attachment added within speedgrader. https://community.canvaslms.com/ideas/14939-show-attachments-to-instructors-comments-in-new-gradeboo... might interest you because it proposes to correct that

alana
Community Member

I agree. It would be very helpful for students to get a notification that feedback has been given on their assignment.

s3841359
Community Member

I just want to bring this to notice, I made a new UI mockup over at

https://community.canvaslms.com/ideas/16634-students-ui-submission-details-webpage-is-too-cluttered-....

I'm wondering if this will provide a better experience. 

I also desire something like it to be implemented for the doc viewer too, though I didn't mock that one up due to how long it takes to do. Happy to make one though, if I can spare some time.

345397_canvas+complain.png

mc4078
Community Member

I find that one of the problems with Canvas, as opposed to, for example, Blackboard is that the information is spread all over, split into different locations and sometimes the information here does not match the information there (modules or assignments vs, syllabi, for example). It makes it difficult to navigate. 

ancayanj
Community Member

As it stands right now, students need to view "Recent Feedback" in the lower right corner of the home page to view their graded submissions (My institution does not recommend enabling "Grades" in the course navigation due to Canvas grades being different from our SIS Grades). 

"Recent Feedback" is WAY too small and can easily be missed if a student has a long to-do list of late/missing assignments.

I like how recently, Canvas released Confetti to pop up on the screen when a student submits an assignment on time. Can we do something like that for feedback?

For example, say a student completes an assignment on Tuesday, teacher grades it on Wednesday. Then, the next time the student logs in, can there be a pop up from the home page that says "Hey! Since you last logged in, your teacher graded and left feedback on THESE assignments. Click on the name of the assignment in this pop up to review your grade/feedback!"

I think that could help make it MUCH more obvious to students.

jmerriam
Community Contributor

Juliz' idea is a GREAT one...but then, in the last FOUR YEARS many great ideas about solving this problem have come and gone...gone, I presume, into some Black Hole in Canvas Realm where ideas go to die. For a while, we were getting feedback from Canvas administrators that the idea would be "considered"...then "addressed"...and even "implemented"...but NOTHING. And now we're at the end of another semester, and we all remain like voices crying in the wilderness. Canvas is a great program...but this one flaw makes the entire program exasperating for students and faculty alike.

iwoods
Community Member

This is the same thing as the comment I made in the following idea post: https://community.canvaslms.com/ideas/17256-utilize-speedgrader-for-peer-reviews 

The student interface is extremely important. Thank you for bringing this up. I hope they make these changes soon because my students are often confused and missing crucial comments. 

daya1
Community Member

I'd like to see the students be able to view the annotated feedback, rubric, and instructor comment window all in one place and under one click. This screen could look similar to the view instructors have in the Speed-Grader.

cheryl_burgess
Community Participant

Amen to this. I've been requesting this for a long time. Worded beautifully— just make it look similar to the view instructors have in Speed Grader. I've also requested drag and drop proofreader marks to markup writing assignments.

svaughn2
Community Member

Another crazy thing about this is that as an instructor I had NO IDEA my students weren't seeing their feedback because I assumed that they would see more or less the same screen I see when I'm giving it. I was getting really angry with students because I spend HOURS giving feedback on essays, and they weren't incorporating it into their revisions. I thought maybe they thought I don't even read the essays, so they were just being lazy and trying to pull one over on me. 

In my mind it's just common sense to make viewing ANY communications I have with students as obvious and easy as possible. It shouldn't take a rocket scientist to be able to figure out how to view feedback. Another issue is that it's not visible through the phone app. Some of my students don't have access to computers and do all their work on the phone. They should be able to see their feedback too.

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