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Masquerade as Students in Canvas Catalog

Masquerade as Students in Canvas Catalog

We would like the ability to masquerade or act as students in Canvas Catalog for the following reasons:

1. To diagnose issues with logging in and accessing their In Progress or Completed courses

2. To be able to view student's transcript for customization purposes (if necessary)

3. To determine if students have received a certificate of completion 

4. To be able to drop student's from courses upon a student's behalf

The reason why these items are important is that we have received emails stating that a handful of students need assistance accessing their courses, how to access their transcript and customize it for their employer, and a handful of students have not been receiving their certificate of completion in their email. In addition, we have had requests to drop students from courses due to different circumstances.

Here are some images of what students see:

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20 Comments
Community Advocate
Community Advocate

No worries Smiley Happy

Community Member

Had issues twice this week where the ability to masquerade could have saved me over an hour of communication time and calls to Canvas. Once a student said the certificate of completion was not on their dashboard, once that they received the wrong certificate. Hard to diagnose if I can't view it from that student's perspective. 

Community Advocate
Community Advocate

Thank you for your input lwhitleyputz@onefortraining.org‌.

Community Member

jsowalsk@umd.edu‌ have you attempted this recently by any chance? I recall a little while back the "feature" disappeared for the lucky few of us who could already do this (by "Acting As" in Canvas, then navigating out to Catalog). Instructure said something to the effect of "we hope to reinstate it, but for everyone" (at least that was my interpretation). The feature has returned for me, so maybe they have made it work for all.

Fingers crossed.

Community Advocate
Community Advocate

HI bernstlc@bc.edu‌, I am still unable too. It could be the way our instance is set up. But, the purpose of this feature request/idea is to be able to masquerade from inside Catalog just itself as a registrant.

Community Advocate
Community Advocate

There is a beta instance you just need to put in a request for it.

Surveyor

This works for me. I log out of Catalog and then masquerade as the student in Canvas. Then I go back to catalog and click the log-in button. At that point I am logged in as the student in Catalog.  This is a nice way to make it work now but yes it would be easier if the masquerade button was right there in Catalog.

Community Advocate
Community Advocate

Thanks, Justin. For some reason, it does not work for our instance.

Community Advocate
Community Advocate

Hi everyone, I finally have the answer to this but it isn't a great one.

You need to be logged into Canvas, then go to the course want to act as a student in. Select the student you want to act as then select Proceed then go to your Catalog (make sure you are logged out) and select Log In to login as the student.

Community Advocate
Community Advocate

Hi everyone,

We have been using the workaround that Instructure has provided but it has been a real pain since it takes extra steps. We would really appreciate it if there is this functionality in Catalog to save time for our admins.

Jessica