Impact Themes

Ideas submitted by Community members are mapped to Themes. All Themes that have not been prioritized (selected by Instructure and the Community to deliver) can be found here.

Filter Themes:

Clear Filters Apply Filters
19 Themes in: Identified

Enhanced Mobile Data

Status: Identified
Submitted 10-17-2023 Submitted by 10-17-2023 Comments: 0 Referenced Ideas: 2

Theme Overview

As an administrator I would like to see enhanced mobile data reporting in Impact Insights.

What value could this provide to users?

  • Reporting templates for Canvas Parent app usage data for K12 as parents and guiardians are encouraged to use the app to observe their students.

Improve Customizability and Access to Content

Status: Identified
Submitted 05-23-2023 Submitted by 05-23-2023 Comments: 3 Referenced Ideas: 9

Theme Overview

As an administrator, I would like to have more control over the customisation of Impact content (including Out-of-the-box content) and also have more ways to link to Impact content (Support Articles/Categories/Center, Messages, Routing).

What value could this provide to users?

  • The ability to edit OOTB content based on institutional needs
  • The ability to delete OOTB content in order to avoid clutter and confusion in the content overview
  • Easy ability to select specific OOTB content to import 
  • Ability to link to Impact Routing options in messages/walkthroughs/articles
  • Linking to support categories instead of individual support articles to simplify navigation for end-users
  • Linking to support articles from outside of Canvas (within emails, mobile communication, notifications, etc.) to help end-users easily navigate to the Support Center
  • Ability to quickly copy content instead of manually having to copy and paste

 

Why was this theme chosen to open for voting?

October 2023 • Providing more flexibility and customizability when creating and managing content inside of Impact ensures that content is tailored to specific situations, reduces the time it takes to create content, and streamlines workflows in supporting students, faculty, and staff. 

 

Expose API Endpoints for Impact

Status: Identified
Submitted 06-15-2023 Submitted by 06-15-2023 Comments: 3 Referenced Ideas: 1

Theme Overview

As an administrator, I want to be able to use Impact's API endpoints in order to automate tasks and retrieve/export Impact data. 

What value could this provide to users?

  • Enhance administrative capabilities and streamline workflows by providing an API

 

Why was this theme chosen to open for voting?

April 2023 • Retrieving raw Impact data via pull APIs for storage and manipulation, as well as pushing out communication via push APIs allow institutions to have more control over their data and actions with Impact and enhance their overall administrative capabilities.

 

Report Filtering and Presentation Capabilities

Status: Identified
Submitted 09-18-2023 Submitted by 09-18-2023 Comments: 3 Referenced Ideas: 7

Theme Overview

As an administrator I want to have the ability to have more control over the available filters within reporting and customize report presentation to suit my institution's needs.

What value could this provide to users?

  • Ability to have more tailored insights for their Institution
  • More control over report presentation and time intervals for different scenarios 
  • Add more trigger information like URL or Canvas course ID to have more robust reporting

 

Why was this theme chosen to open for voting?

October 2023 •Being able to filter and view Impact Insights in more ways allows institutions to have more control, glean more meaningful insights, and take better-informed action as a result.

 

Improve Targeting Through Custom User Groups

Status: Identified
Submitted 09-28-2023 Submitted by 09-28-2023 Comments: 3 Referenced Ideas: 8

Theme Overview

As an administrator, I want to have more refined customisation around the creation of custom user groups.

What value could this provide to users?

  • Ability to create custom user groups around activity triggers
  • Easier creation of custom user groups surrounding an event (new students, faculty, observers, etc.)
  • Ability to edit custom user groups after creation from a file upload
  • Select existing custom user groups or concluded campaign user lists as criteria when defining new custom user groups

 

Why was this theme chosen to open for voting?

October 2023 • Offering abilities to add, edit, and customize Custom User Groups in Impact based on additional conditions provides institutions more control in targeting users, reduces the time it takes to target specific users, and expands the reach of messaging to end users.

 

Refine Campaign Creation Process

Status: Identified
Submitted 09-28-2023 Submitted by 09-28-2023 Comments: 3 Referenced Ideas: 5

Theme Overview

As an administrator I would like to see some additional functionality or changes in the campaign creation workflow.

What value could this provide to users?

  • Improve the visibility of all campaign creation options
  • Avoid having administrators forget to schedule their campaigns or make their campaigns public
  • Provide a more seamless process in creating targeted campaigns

 

Why was this theme chosen to open for voting?

October 2023 • Refining the campaign creation process provides more control, improves visibility, and streamlines the workflow for Impact Admin, as well as ensures that end users get the right message(s) at the right time and with the right frequency.

 

Enhanced Course Reports LTI for Instructors

Status: Identified
Submitted 10-09-2023 Submitted by 10-09-2023 Comments: 0 Referenced Ideas: 2

Theme Overview

As an administrator I would like the Course Reports LTI for Instructors feature of Impact to have more functionality and customizability.

What value could this provide to users?

  • Enhanced granularity of how users are interacting with this content 
  • Ability to alter which reporting templates are visible to each admin

Impact Report Sharing

Status: Identified
Submitted 10-06-2023 Submitted by 10-06-2023 Comments: 0 Referenced Ideas: 2

Theme Overview

As an administrator I would like more options to send and share the insights and reports created through Impact.

What value could this provide to users?

  • More visibility of Impact insights throughout the institution
  • Comprehensive understanding of report relevance among the administrators

Improve Impact Support Center Experience in Canvas Mobile App

Status: Identified
Submitted 07-19-2023 Submitted by 07-19-2023 Comments: 0 Referenced Ideas: 1

Theme Overview

As an administrator and end-user, I would like to see improvements in the Impact messaging and support center in the Canvas Mobile App.

What value could this provide to users?

  • Seamless experience of the Impact Support Center in the Canvas Mobile App
  • Functional Impact messaging in the Canvas Mobile App 

Improved Support Article Creation and Organization

Status: Identified
Submitted 05-31-2023 Submitted by 05-31-2023 Comments: 0 Referenced Ideas: 2

Theme Overview

As an administrator, I would like to see more enhancements in the Impact Support Center and support article creation and management functionality. 

What value could this provide to users?

  • Improved consistency in the RCE and HTML editor for seamless content creation
  • Better visibility into article status in the Arrange Articles view to inform Support Center organization
  • Addition of a search bar in the Arrange Articles tab for an efficient way to locate and edit categories 

Feedback Presentation

Status: Identified
Submitted 09-28-2023 Submitted by 09-28-2023 Comments: 0 Referenced Ideas: 3
 

Theme Overview

As an administrator I would like to be notified of feedback submitted by my end-users and be able to use the message/article overview tables to compare up/downvotes seamlessly.

What value could this provide to users?

  • Increasing the understanding of the impact of messaging and support on their end-users
  • Having insights into what can be improved or changed to increase satisfaction of end-users
  • Admins can reply to comments and feedback in a timely manner when notified 

Improve Campaign Overview and Filtering

Status: Identified
Submitted 05-31-2023 Submitted by 05-31-2023 Comments: 0 Referenced Ideas: 3

Theme Overview

As an administrator I would like to control the way my campaign overview page is organized and also have enhanced visibility into running and scheduled campaigns.

What value could this provide to users?

  • Customized campaign overview page (filters and fields) to fit administrator needs
  • Timeline/calendar view of concluded/running/scheduled campaigns 
  • Ability to avoid overwhelming users with content due to better visibility into campaign scheduling 

Enhanced Ability to Link to Impact Content

Status: Identified
Submitted 09-28-2023 Submitted by 09-28-2023 Comments: 0 Referenced Ideas: 0

Theme Overview

As an administrator I would like more options to link to Impact Support Content inside and outside of Canvas.

What value could this provide to users?

  • Linking to support categories instead of individual support articles to simplify navigation for end-users
  • Linking to support articles from outside of Canvas (within emails, mobile communication, notifications, etc.) to help end-users easily navigate to the Support Center

On-demand Walkthroughs

Status: Identified
Submitted 05-31-2023 Submitted by 05-31-2023 Comments: 0 Referenced Ideas: 2

Theme Overview

As an administrator I would like to be able to provide my end-users with on demand walkthroughs so that they can access them at their convenience. 

What value could this provide to users?

  • Ability to provide users with on-demand Walkthroughs in the Support Center
  • Allowing end-users to chose when they want to start/continue walkthroughs that are most relevant to their support needs
  • Avoid over-saturating the end-users with messaging

Impact Users and Permissions Management

Status: Identified
Submitted 09-07-2023 Submitted by 09-07-2023 Comments: 0 Referenced Ideas: 3

Theme Overview

As an administrator I want to be able to have more customization and control over Impact permissions and roles to better suit my institution's needs. 

What value could this provide to users?

  • Extend permissions for different groups within an institution
  • Extend functionality within the Users and Permissions settings of the Impact dashboard
  • Grant access to selected admins to specific areas of the Impact dashboard

LTI Reporting and Monitoring

Status: Identified
Submitted 05-31-2023 Submitted by 05-31-2023 Comments: 0 Referenced Ideas: 4

Theme Overview

As an administrator I would like to use Impact's LTI Reporting and Monitoring feature in order to tracked LTI usage. The current feature is in beta and there are several ways in which we could add value.

What value could this provide to users?

  • Delivering a seamless way for administrators to export and do custom sorting on LTI data
  • Improving the presentation and visibility of LTI launch data
  • Include the course sis_ids so tool usage can be matched back to courses In LTI tool usage reports

 

Enable SSO Integration

Status: Identified
Submitted 06-15-2023 Submitted by 06-15-2023 Comments: 0 Referenced Ideas: 1

Theme Overview

As an administrator I would like to be able to integrate Impact with my institution's SSO provider to enable seamless navigation between Impact and other parts of the EdTech ecosystem.

What value could this provide to users?

  • Quicker access to Impact without the need to manage a separate login
  • Seamless navigation between Impact and other systems

Accessibility Improvements

Status: Identified
Submitted 05-31-2023 Submitted by 05-31-2023 Comments: 0 Referenced Ideas: 1

Theme Overview

As an administrator and user I would like to have the Impact dashboard, inline editor and customer facing messages/support center meet the WCAG 2.1 AA standard.

What value could this provide to users?

  • Impact is accessible to all users

Easy ability to copy messages and articles

Status: Identified
Submitted 05-31-2023 Submitted by 05-31-2023 Comments: 0 Referenced Ideas: 0

Theme Overview

As an administrator, I would like to be able to copy message and article content easily in the Impact dashboard. 

 
What value could this provide to users?
  • Seamless experience of using out-of-the-box content 
  • Ability to quickly copy content instead of manually having to copy and paste