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mdthomas
Community Contributor

Adding Existing Users to Sub-Account Group

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I'm looking for a method to add a new user to a group at the sub-account level.  The steps to add a person to a sub-account group I know.  My problem is that our users are added in by our SIS to the root account.  But then we create sub-accounts and groups under those sub-accounts, especially so departmental adminstrators can manage.  However, a new administrative assistant account was created, she is not tied to a particular course underneath the sub-account.  However, I need to add her to a group under the sub-account.  I know her account exists, but when adding the person and using the search, I am always presented with "No Users Found". 

I didn't want to use a spreadsheet to create and manage the group, because then I would have to use a spreadsheet to add/remove members.  So, how do you assign an existing user to a sub-account?  Any other advice that might assist in this situation?

- Melissa

1 Solution

Accepted Solutions
kona
Community Coach
Community Coach

mdthomas​, I was looking into this again and my only work around is to create a dummy/sandbox course that is linked to the sub-account and then add anyone you'd like to be able to add to a group in that sub-account who isn't already showing up. Not perfect, but it seems like it would work.

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4 Replies
kona
Community Coach
Community Coach

mdthomas​, I just saw the following feature idea - - not sure if it will help, but I thought it might provide some extra information to your situation.

kona
Community Coach
Community Coach

mdthomas​, I was looking into this again and my only work around is to create a dummy/sandbox course that is linked to the sub-account and then add anyone you'd like to be able to add to a group in that sub-account who isn't already showing up. Not perfect, but it seems like it would work.

mdthomas
Community Contributor

Thanks as this was helpful.  Upon reading the previous post and trying it out, it does seem this is the best work around for this situation.  Only a year in and continue to learn nuances.

kona
Community Coach
Community Coach

Absolutely! We've been using Canvas since 2012 and I have no idea why I didn't think of this before! I definitely learn something new almost every day!