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zacdelane
Community Member

Canvas app submitting video instead of PDF

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I am teaching a course this summer and was playing around with the Canvas app for students. When I use the Canvas app as a student, I use the Scanner feature to upload as a submission. However, it appears that, on my end as a teacher, the scanner has changed the document into a video, for some reason.

 

I am using Canvas Free for Teachers. Any solutions would be grateful!

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rseilham
Community Coach
Community Coach

@zacdelane,

This has been registered as a ticket so hopefully, it will be fixed in a future release of the app. Thanks again for reporting this issue! 

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rseilham
Community Coach
Community Coach

@zacdelane,

The latest version of the Canvas Student app doesn't show the Scan option when selecting Media Recording, so essentially it has been fixed for your use case. Best of luck! 

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rseilham
Community Coach
Community Coach

@zacdelane,

Thanks for the message. I have never heard of the scanner converting the scanned JPEG into a video file? Not saying it's not happening here, though.

To double-check, are you using the built-in scanner feature for Canvas Student on iOS? This feature is available to students if an assignment includes a file upload. 

https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/How-do-I-upload-a-file-as-an-assignment-...

If not, maybe you can share a quick video or screenshots of what you see on your end to help diagnose a little further. Thanks! 

zacdelane
Community Member

Here are some screenshots. I was submitting as myself (having the Teacher and Student role), so maybe that's why? I used the in app Doc Scanner as described in the article, and it showed up in SpeedGrader as this:

rseilham
Community Coach
Community Coach

@zacdelane - I totally see this issue now. The screenshots were very helpful. 

I was able to replicate this by: 

  1. Submit Assignment
  2. Tap Media Recording
  3. Tap Scanner

I didn't get this issue with I did the following:

  1. Submit Assignment
  2. Tap File Upload
  3. Tap Scanner 

My suggestion would be to disable Media Recording as a submission type for this assignment. This can be done inside the assignment settings on the web: 

Screen Shot 2021-03-24 at 2.16.25 PM.png

This is no doubt a bug, which you should report to your local tech support, but I suggest this quick fix to avoid this issue for your class. 

Appreciate it. Unfortunately, I am using Canvas Free version, and they don't offer support for that anymore :(. But thanks for looking into it!

rseilham
Community Coach
Community Coach

@zacdelane,

This has been registered as a ticket so hopefully, it will be fixed in a future release of the app. Thanks again for reporting this issue! 

View solution in original post

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rseilham
Community Coach
Community Coach

@zacdelane,

The latest version of the Canvas Student app doesn't show the Scan option when selecting Media Recording, so essentially it has been fixed for your use case. Best of luck! 

View solution in original post

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