I am teaching a course this summer and was playing around with the Canvas app for students. When I use the Canvas app as a student, I use the Scanner feature to upload as a submission. However, it appears that, on my end as a teacher, the scanner has changed the document into a video, for some reason.
I am using Canvas Free for Teachers. Any solutions would be grateful!
Solved! Go to Solution.
Thanks for the message. I have never heard of the scanner converting the scanned JPEG into a video file? Not saying it's not happening here, though.
To double-check, are you using the built-in scanner feature for Canvas Student on iOS? This feature is available to students if an assignment includes a file upload.
If not, maybe you can share a quick video or screenshots of what you see on your end to help diagnose a little further. Thanks!
@zacdelane - I totally see this issue now. The screenshots were very helpful.
I was able to replicate this by:
I didn't get this issue with I did the following:
My suggestion would be to disable Media Recording as a submission type for this assignment. This can be done inside the assignment settings on the web:
This is no doubt a bug, which you should report to your local tech support, but I suggest this quick fix to avoid this issue for your class.
Appreciate it. Unfortunately, I am using Canvas Free version, and they don't offer support for that anymore :(. But thanks for looking into it!