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Google Drive integration access problem

I have a student who cannot open a Google Cloud document. Their Google integration is authorized, they can open their Google Drive successfully from the course menu of this same course. When they open the assignment, they see the Google prompt to request permission from the document's owner to view the doc. The prompt indicates that they are logged in to their district account. So, somewhere there seems to be a disconnect in the automatic sharing permissions that should be applied when the doc is shared through the integration, but other students are not running into this issue and are able to open the doc and submit successfully. We've gone through the normal trouble shooting steps with the Google integration and that hasn't resolved the issue, but it doesn't really seem to be tied to this student's authorization of the integration because they can open their Google Drive from within Canvas. We cannot access settings to change cookies. Any thoughts? Has anyone else run into this and found a solution?

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