Hi, all -
I have one student who submits PDFs that Simcheck will not check. PDFs work for other students, but hers always show as clocking. I can see and annotate her file - I just can't get a similarity score. I've tried the "resubmit to Simcheck" button, but nothing happens. Any ideas?
It’s Maryna, Community Manager from Turnitin. I am sorry for taking so much time to get back to you. Did you manage to fix the issue described?
It sounds like the student is submitting a pdf that SimCheck doesn't support. Can you verify that the file contains text (and not just images) and recreate the file using Adobe? If you still don’t get a report, please raise a support ticket and provide the file you are trying to submit.
You may raise a ticket here https://supportcenter.turnitin.com/s/contactsupport
If you have any other Turnitin-related questions, please visit our new help center: https://supportcenter.turnitin.com/s/ or email us at email@example.com.
Our team will be glad to assist you.