Students become numbers

[sallynyu]

I am using canvas for teacher, and when my student joined my course, some of them showed up as numbers making Canvas unusable. Please advise.

[michellemeazell]

You need to talk to your school Canvas admin about this!

[sallynyu]

LOL, I don't have one because I'm using Canvas Free for Teacher.

The students fixed it.

[brunioquendo]

This issue seems to be happening when students use Google to sign-in instead of creating an account manually. I fixed this by having those students login with Google and then they can update their name in their Account settings. This worked for us. Hope it works for you too.