"Session still in progress" for timed quiz

[125363]

I gave my students a quiz with a 20-minute time limit and gave them 3 attempts to complete it.

One student used all 3 attempts and took the full 20 minutes each time. But when I open the Log for the first 2 attempts and scroll down to the bottom of the page, rather than telling me at what time (and after how long) the quiz was submitted, the system is telling me "session still in progress."

I'm not terribly worried right now about what that means, but I am curious as to whether there's an explanation for it.

[RogerThat]

I'm also having this problem. I think it is preventing me from being able to regrade certain items.

[kkendrick1]

Also have this issue - wondering if anyone has an answer... thanks

[bobbiemarker]

I am also having this problem and it prevening my student from being able to go back in and use their additional attempt. I cannot access the information from the first attempt because it shows "In progress"..  "no score".  This is very fustrating!

[amg10k]

My institution also had this issue last week.  We reached out to Canvas Support and they responded on Feb. 26, 2022.  I wanted to post it here for anyone else who runs into this issue in the future.

"Thank you for reaching out to us on this matter, this occured due to a problem with out jobs server on the 24th, a large back up of jobs caused some to fail during that time and that resulted in failed grade pass back for students who took new quiz exams that day. We have gone forward with refreshing these students attempts, the instructor can also do this manually by going to the Moderation page, toggling the fudge points and selecting “update score”. They are now visible within Speedgrader."