zoom and canvas

kmkletter
Community Member
1
963

When I try to open zoom in one of my  canvas courses, an error message appears saying I am an unrecorgnized user. I have a valid zoom account. I have checked to see if I am signed in. I pulled zoom into my navigation area according to the directions from canvas. Now I get the following message: 

Warning
User does not exist: kkletter@methodist.edu.
Error Code 1001 - INT_f282bcd54b244c88
 
I don't know what to do. My email address is correct. 
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