I have a parent who is trying to create an Observer account, but she is getting the message that her email is already in use.
How do I help her?
When I search for her email in Users, it doesn't show up. This seems like the wrong way to get at this. There must be a way for me to see who is linked to my students or somehow access emails linked to accounts in my instance. Seems like this should be an easy fix, but I don't know how.
Also would love to be able to see Observer analytics. Who's being observed, how much, etc? Would also like to be able to control (to some degree) a parent's access if issues of abuse or legal protection concerns arise.
Solved! Go to Solution.
If you are an account admin you should indeed be able to search for a user by name or email. My guess in this case is that the user account with that email was deleted, however it's still in the Canvas database, because hardly a thing really gets deleted in Canvas. The solution for this would be to click on the Help menu and "Report the Problem". The Canvas Support team can resolve this.