cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
stephanie_pope
Community Champion

New Turnitin LTI Issues

Goal: This discussion is to highlight the issues experienced while implementing the new Turnitin LTI.

I hope this discussion will help other admin implement this tool with a full understanding of it's limitations and functionality. We are a fully online school and implemented this tool without testing (our first mistake). We use a course copy model to create every course. Our LTI settings are copied over (without dates) from our master courses.

Overview of our Pain Points:

  • Multiple dates (start date, due date, feedback release date)
  • Resubmitting assignments
  • Assignment parameters
  • Rubrics
  • Submit Button
  • Additional options
  • Already submitted work

Multiple Dates

We have found multiple issues/errors that happen due to dates. An assignment has 3 different slots for dates: start date, due date, and feedback release date. We've found that:

  • The due date can not be the same as the feedback release date. This will generate an error and the behavior will not allow the student to submit work. Our workaround: We went in to every assignment and adjusted the feedback release date to be 2 days after the due date. Note: the due date can not be change from the TII settings- this must be adjusted on the assignment.
  • The start date is created when you enable the LTI on an assignment. The start date must be before the due date.

Resubmitting Assignments:

The TII LTI will allow assignments to be resubmitted up until the due date. However, this must be enabled on the assignment. Students are no longer able to resubmit work after the due dateNote: once a student resubmits work, the original work and teacher comments will be lost in the Feedback Studio.

Assignment Parameters:

We found multiple errors caused by our preexisting assignments. This will generate an error and the behavior will not allow the student to submit work. Assignment parameters:

  • Assignment title were too long- the max is 99 characters
  • Assignment title using a ; (this might have been resolved recently)
  • Assignment point values were not a whole number
  • Assignment due dates matched the feedback release date (see multiple dates above)

Rubrics

Assignments with the TII LTI enabled, the rubric is "replaced" with the TII LTI. Resulting in the rubric appearing as "not on the assignment." However, in Speedgrader the rubric is still attached to the assignment.

Submit Button

The location of the button is somewhat hidden to students when the LTI is enabled. Traditionally, the button is in the top right corner, which they grow accustom to. However, the LTI moves the button to the lower portion of the screen and is within an iframe. And depending on the device or browser, the student also has to scroll within the iframe to find the button.

Additional Options

Be sure to review the additional options carefully. We have dozens of assignments in one course, which makes any adjustment very time consuming. Options to consider: accept various file types, etc.

Already Submitted Work

If students have already submitted work and you enable the LTI after, all of the already submitted work will be lost.

Please feel free to add to this discussion so we can all help each other during this transition.

Thank you,

Stephanie

Higher Education

Canvas Admins

80 Replies

We have changed the email address format in our student records system and it should sync tonight, so I'll report back!

John_Lowe
Community Champion

TurnItIn just contacted me to let me know that they have resolved this error.  I have verified with a few dozen students in a few dozen courses who I knew were having the LTI error, and it does indeed seem to be resolved now (without having to change case of any email addresses in Canvas).

RobDitto
Community Champion

We're baffled... Turnitin says "In speaking with our Integrations engineers they noted that no change has been made to this functionality on our side." 

dhulsey
Community Champion

Well, I guess that leaves the Canvas side? Smiley Happy Thanks for the update, Rob!

John_Lowe
Community Champion

According to Ryan Miller at TurnItIn:

It seems that when users had an email with mixed case it caused an early validation to fail to find the existing user, and subsequently our code attempted to create the user. A deeper validation correctly found the user to be part of the service and responded with the error 'email - Sorry, this email is in use'. A fix has been made to the earlier validation check and additional tests were added to meet scenarios where mixed case emails are passed to us via LTI in order to prevent regressions.

jbond
Community Participant

Thanks to Dallas for very informative webinar this week.

At the outset of this thread, Stephanie wrote:

"We have found multiple issues/errors that happen due to dates. An assignment has 3 different slots for dates: start date, due date, and feedback release date. We've found that:

  • The due date can not be the same as the feedback release date. This will generate an error and the behavior will not allow the student to submit work. Our workaround: We went in to every assignment and adjusted the feedback release date to be 2 days after the due date."

1) Do you all know if this is still an issue (the due date should not match the feedback release date)?

2) Dallas, in the webinar, you mentioned that one must have the "available from" date set in Canvas or it would negatively impact course copies. Can you explain more about your experiences?

Thanks so much.  Jill

dhulsey
Community Champion

Hi, Jill! Thanks for the kind words; doing the webinar was fun, and I do hope it was helpful.

Since I never had the problem you describe with the due date / feedback date, I can't be of much help there. Sorry!

I can explain the course copy issue with start dates though:

Previously, the instructor had to initialize a Turnitin assignment on creation and upon import / copy into a Canvas course by visiting the assignment or clicking the LTI button if the assignment was set to load in a new tab.

 

Now, the only time an instructor needs to initialize an assignment on the Turnitin side during assignment creation or import is if she wants to adjust the optional settings to be different than her saved defaults or if she wants to add a Peermark component to the assignment. For many instructors, this means they will never need to worry about initializing the assignment in Turnitin. Instead, the first time a student visits the assignment, it will initialize in Turnitin -- if the instructor has not already initialized it.

If the necessary information is absent in Canvas (title, points, start date, and due date as far as I can tell)  and if the professor has not initialized the assignment in TII, then the first student to visit the assignment will receive an error message instead of being able to access the assignment.

Ha! That seems like a lot to explain something relatively simple, and I am still not sure I did a good job of it. Smiley Sad 

jbond
Community Participant

Thanks so much for your help, Dallas! (I see the first Q was actually answered in an earlier thread above.)

Just to be clear, when you wrote: "If the necessary information is absent in Canvas (title, points, start date, and due date as far as I can tell)...", you meant the "available from" date for "start" date, correct?

218677_pastedImage_1.png

Thanks mucho.  Jill

dhulsey
Community Champion

Yes. I should be more careful about the interface terminology. Smiley Happy 

galyenk
Community Contributor

Here are the current issues that we see (in addition to the above!)

Canvas iFrame: iFrame window too small; confirmation button is hidden (the button after a student has uploaded but not yet submitted). You can't find the button and TII has stated this is an instructure iFrame size issue (height). In the meantime I have made a video that shows kids how to tap on the window frame to get the button to show. Smiley Sad

TII Not Syncing Assignment Submissions back to canvas: Does not always sync back to Canvas when a student submits a TII paper.

TII Unrecoverable Error with  assignment resubmissions  being forever off : Has an unrecoverable error where if a student resubmits and it is within a short period of time (before TII syncs back to canvas), an unrecoverable error occurs where the name of the second file is attached to the first submission/ the first submission shows with the second file name. E.g. Students submits PaperA.docx; then submits PaperB.docx. In Speedgrader it shows PaperA but the file says PaperB.docx (and you download it and it says PaperA). You can wait an hour, day, a month, doesn't matter....the papers are now forever off without the ability to reset. You submit PaperC.docx 1 month later, it then will finally show PaperB with the file name of PaperC.docx. VERY bad.