I have a Learning Support Teacher who has been syncing all year and now in the 3rd quarter she is getting multiple assignments being created in Skyward from her 1 assignment in Canvas. Now she has a lot of cross sections in 1 Canvas course, but that has been the case all year. What might cause Skyward to create multiple assignments with the same date/points? I submitted a help desk, but was also hoping to see if anyone here has experienced this issue with Skyward.
Hi Jon. We have experienced this, too, especially when our registrar makes a change to the course information on the Skyward side. Each time a teacher has reported this issue, I have checked the SECTIONS in Canvas and noticed duplicate sections with the revised name/number. (Should be 3 sections, but there are 6, for example). Indentify which are the current sections and removing the duplicates (all users must be deleted first, ugh!) has resolved this issue. I hope this works for you, too. Traci
Thanks! I did notice that she had a lot of sections with only her as the user, so they must have revised and moved around schedules. This is a huge problem for our Learning Support, because Guidance ends up constantly shifting and creating new sections in Skyward, which then need to be cross-listed in Canvas and then old ones need to be deleted to ensure this duplication does not continue to occur!
Thanks for the tip, I passed it along to our admin team to be aware of whenever edits are made in the SIS.
I hope it helps. There is another thing our Canvas admin does right at the beginning of a term that helps clean this up as well as removing pre-term dropped students from courses. Canvas support walked our admin through this the first time. DISCLAIMER: I am aware of this action, but I don't actually do it. Check with your Admin and maybe even your CSM to be sure it's what you want to do.
This deletes everything for the term, then reloads it, cleaning up lots of clerical stuff. We have done this even a couple of weeks into a term and no student work or course content was lost.