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504 Gateway Time-out error when accessing sub-account permissions page

504 Gateway Time-out error when accessing sub-account permissions page

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This behavior is corrected in the 2021-08-04 deploy.

Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


When accessing the permissions page for some sub-accounts, a 504 Gateway Time-out error is sometimes displayed after it tries to load for a minute.

Expected Behavior

 

They should be able to access the permissions page in these sub-accounts.

Workaround


No workaround exists at this time.

Additional Info


FOO-1019

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