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Course card images throw 400 error if over 10 MB

Course card images throw 400 error if over 10 MB

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution.This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description

 

Course card images over 10MB and up throw a 400 error in the console. This happens with all accept file types (jpg, jpeg, gif, png). The images load within the course settings page.

Manually setting the geometry parameters to a larger size(eg geometry=2620x1460) on the inst-fs/cdn call allows the file to download without the error.

Expected Behavior


The files should load on the course card.

Workaround


Make the file size smaller or use another image.

Steps to Reproduce

 

Prerequisite: Have a course.

  1. Add an image (jpg, jpeg, gif, png) as the course image that is over 10MB. Notice that it does not load and instead returns a 400 error in the console.

 

Additional Info


SAS-1418