Docviewer displays 'Error Fetching Session' when it tries to preview certain images. Splunk searches include results from Chrome on a Mac desktop, so this should not be redirected to the Mobile team.
the image extensions are .jpg or .png, and open just fine if downloaded on a Mac.
Not throw an error trying to preview these images. I don't know if we can convert these on the fly to jpg or something so they're visible in docviewer, but I suspect we definitely want to check files to find out what they really are. Maybe we don't preview and only allow for downloading, but they probably won't open at all on Windows, so preview would be the most user-friendly.
Steps to Reproduce
Prerequisite: You'll need a Mac and an iOS device that can airdrop to one another. On an iOS device running a current version of the os, check the following things: Settings > Camera > Formats > check "High Efficiency", then in Settings > Photos > "Transfer to Mac or PC" (at bottom) check "Automatic"
On iOS, take a photo
Tap on the thumbnail at the bottom to go to the Camera Roll
Select the photo you just took, and tap the share icon
Airdrop the photo to your Mac
Note that the file will have an extension of .HEIC
Rename the file to another image file extension like .jpg
(if you check the info for the file, Finder shows that it thinks it's that file type)
Upload the file to Canvas or submit it to an assignment
Attempt to preview the file, and you'll get 'Error Fetching Session'