FireFox 118.0.2 spins when trying to record media


This behavior has been resolved and deployed to the production environment as of 10/19/23.


In Firefox 118.0.2, users are unable to record videos in Studio. Instead, users are presented a spinning wheel

Expected Behavior

Instead, users should be able to record Studio videos in Firefox 118.0.2


No workaround exists at this time.

Steps to Reproduce

  • Requirements: Studio enabled in an instance and FireFox 118.0.2

  1. As any user, access Canvas with Firefox 118.0.2

  2. Access Studio, be it from the Global Nav, Course Nav or RCE options

  3. On the pop-up, click 'Record' and select the 'Webcam Capture' from the dropdown

  4. Notice the "Please allow Studio to access your webcam" message

  5. After allowing permissions notice it just spins

Additional Info


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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