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Historical Request data is missing for all instances 2.0

Historical Request data is missing for all instances 2.0

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This case may be updated to a completed state before the change is deployed to the production environment. Please see the Canvas Deploy Notes for details.

Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution.

This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


All users look to be missing historical request data between 11-20 till 3-10. This data used to be there but looks to be disappearing.

Expected Behavior


Since the schools are no longer getting historical refreshes this is preventing them from downloading their past data.

Workaround


No workaround exists at this time.

Steps to Reproduce


Try to view past data.

Additional Info


OREO-896

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