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'Load More' doesn't show when filtering for Collections/Videos with >20 results

'Load More' doesn't show when filtering for Collections/Videos with >20 results

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This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.

 

Description


When you filter for “Collections” or “Videos” in your Studio library, the 'Load More' button at the bottom of the screen is not generated if you have more than 20 results. Users are unable to view further videos in that collection.

  • If you then click on a specific Collection that also contains more than 20 videos, the ‘Load More’ button still doesn’t show.

 

Expected Behavior

 

  • When filtering for “Collections” or “Videos” in your Studio library, all results should show. The ‘Load More’ button should show if there are more than 20 results.

  • When filtering for “Collections” and clicking on an individual Collection that contains more than 20 videos, the ‘Load More’ button should show and allow the user to view all videos in the Collection.

Workaround


Don’t filter for “Collections” or “Videos”. Just keep the “View All” option. This allows you to see the ‘Load More’ option and view all items, even after clicking on a Collection with 20+ videos.

Steps to Reproduce


In Studio, add 21 or more videos, as well as a new Collection.

Within the Collection add 21 or more videos.

Click to filter your library by 'Collections' (instead of 'View All'). Select your Collection and scroll down; note you do not see 'Load More' and you are only able to see the first 20 videos.

Go back to your Studio library and click to filter by “Videos” (instead of “Collections” or “View All”). Note you do not see ‘Load More' and you are only able to see the first 20 videos.

Additional Info


ARC-7819


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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