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New Quizzes essay question auto-submitted at due date returns misleading error

New Quizzes essay question auto-submitted at due date returns misleading error

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This behavior has been resolved and deployed to the production environment.

Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


When a New Quizzes assessment containing essay questions is auto submitted after the due date, it returns a "Time is up. Answer not saved." error message. This is misleading because the answers are in fact saved correctly, even if the student is answering an essay question when the quiz is submitted.

Expected Behavior


The message we show when a New Quizzes attempt is submitted should not suggest that answers are not saved when they are, especially with essay type questions.

Workaround


Ignore the error message.

Steps to Reproduce

 

Pre-requisite: Have a published course

1. Create a New Quiz assessment with a deadline date/time, an essay question and a short time limit
2. As a student, start the quiz and ensure that the time limit will be up after the deadline (can be a couple of minutes)
3. Answer the essay question and stay on the page until the timer is up
4. Allow the quiz to auto submit and DO NOT click the "Submit" button
5. Observe the red error message that comes up at the top of the "Time is up" screen

 

Additional Info


QUIZ-9029

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