[OPEN] [Android] Teacher |"Unexpected Error" when creating a ticket from the report a problem menu

Issue Documented: 2025-06-09
Canvas

Engineers are currently investigating the issue.

Description

Android users are encountering an ‘Unexpected Error’ when creating support requests within the Teacher app.

Expected Behavior

They should be able to create a ticket using the report a problem button.

Workaround

No workaround exists at this time.

Steps to Reproduce

Prereq: The account settings for your instance of canvas has to have a “Report a Problem” help menu option that goes to #create_ticket

  1. Login on the android teacher or student apps.

  2. Use the “Help” option from the left navigation menu and tap “Report a Problem”

  3. Fill in the form and tap send.

  4. Notice the “unknown error” popup at the bottom.

Additional Info

MBL-18889

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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