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[OPEN] Cross shard conversation media not viewable

[OPEN] Cross shard conversation media not viewable

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Cross shard conversation messages containing media recordings don’t render the link to that media.

Expected Behavior

Instead it should show the media for the user across all accounts that are connected.


Access recording in the account it was recorded in.

Steps to Reproduce


Have two trusted accounts on different shards

  1. Create two users on shard A

  2. Create a course on shard B and enroll the users

  3. Act as user 1 on shard B and compose an conversation message for user 2 which includes a media recording

  4. Act as user 2 on shard A and access your conversation message from user 1

  5. Notice there is no media recording included

  6. Act as user 2 on shard B and access the conversation message where you will see the recorded media

Additional Info