Community

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

[OPEN] Cross shard users do not show up as active in the Learning Mastery Gradebook in consortiums

[OPEN] Cross shard users do not show up as active in the Learning Mastery Gradebook in consortiums

Canvas white logo

 

Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


Students from the non native instance in a trust setup show as inactive and concluded in the Learning Mastery Gradebook and new Outcome ratings are not recorded for them.

Expected Behavior

 

Instead all active students should show in the Learning Mastery Gradebook.

Workaround


No workaround exists at this time.

Steps to Reproduce

 

Prerequisite: 2 accounts in a trust setup, and a student enrolled in each instance

  1. Create a published course in one instance and enable the Learning Mastery Gradebook feature option

  2. Enroll a student from both instances the course

  3. Navigate to the Learning Mastery Gradebook, (if you haven't assessed any students, select the option to show Unassessed students) and notice that only the student from the same instance as the course shows up.

  4. If you select both the Inactive enrollments and Concluded enrollments options, now the non-native user will show up in the gradebook.



Additional Info


OUT-4893