Engineers are currently investigating the issue.
Description
PowerSchool One Roster API provides incorrect ID for users,(student&teacher both). This results in Canvas Diffing Sections & Enrollments.
Expected Behavior
To have this corrected with the next PS Update 22.11
Workaround
Reducing the “Concurrency” of the schools SIStemic configuration to 1 alleviates the situation, and the release of PS Version 22.11 should correct it.
Steps to Reproduce
Not available
Additional Info
SOS-2847
Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.