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[OPEN] Scroll bar in Matching questions when answer options are extensive is not functional

[OPEN] Scroll bar in Matching questions when answer options are extensive is not functional

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
Description


When Matching questions have answer options with very long text, upon hover scrolling down to see answers that are below your current screen is not possible while inside the drop down menu box. If you hover outside the drop down menu you can scroll down and see the remaining answers.

Expected Behavior


Instead, the drop down should have its own scroll bar that works on hover and stay inside the current visible window.

Workaround


Stop hovering over the text options and use the browser from the entire window instead, however, not all users are realizing this because they are expecting to use the scroll bar they are presented with inside of the answer options.

Steps to Reproduce

 

  • Create a New Quiz with a Matching question.

  • In this question, add several answer options that contain at least a paragraph of text and save

  • Preview the Quiz, notice that when you click on the answer box options, you can see a preview of the answer options and a scroll bar to use to scroll through them, however, when you hover over the options to use that scrollbar this functionality is removed and there is no longer scrolling available.

  • You are not able to see the entire answer options unless you no longer hover over the options and instead are using the scroll bar for the entire page



Additional Info


QUIZ-9187

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