Engineers are currently investigating the issue.
Description
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Users who are logged in under the root account in a Consortia environment are unable to access PDFs for annotated submission assignments. Instead, they receive an error - “Unable to Display Document - The file you’re trying to access is either not a PDF file or might be corrupted.” Students logging in on the child instances are successful in accessing the same file.
Expected Behavior
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Users logged in at the root account in a consortia should be able to access annotated submission assignments
Workaround
No workaround exists at this time.
Steps to Reproduce
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Create a Canvas course in a Consortia with at least one student
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Create and publish an assignment in the course that is a “student annotation” submission type
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Save and publish the course
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Log in as the student on the mobile app in the root Instance (apac-consortia)
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Navigate to the course and see that attempting to submit to the assignment causes an error
Additional Info
MBL-18642
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
