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[OPEN] iOS - Teacher | Submission file uploads do not show when course is part of a trust

[OPEN] iOS - Teacher | Submission file uploads do not show when course is part of a trust

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Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

Teacher is unable to view file uploads to assignments if the course is in a Trust account not native to the users Shard, instead they see an empty screen.

Expected Behavior


They should be able to see file submissions.


No workaround exists at this time.

Steps to Reproduce


Prerequisites: Have two accounts in a trust with a teacher in one trust but enrolled in a course that is in a the shard that is not native to the users account.

  1. In the trust account course, create an assignment

  2. Enable file uploads

  3. Save and Publish

  4. As student submit a file to the assignment

  5. Login as the Teacher on the Teacher app

  6. Navigate to course

  7. Go to the assignment and needs grading

  8. Select the student that submitted

  9. Notice that the submission does not come up and is instead empty

Additional Info