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Special characters are not being ordered correctly

Special characters are not being ordered correctly

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This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.

Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

The users api will intermittently change the load order of names starting with diacritical characters. This results in an inconsistent view for the the users page and gradebook and it can even exclude some results from showing at all if there are enough users that the pagination is required (provided the load order changes between the calls).

Expected Behavior

Provide a consistent load order for names starting with diacritical characters.


No workaround exists at this time.

Steps to Reproduce


  1. Create a course and enroll some users that have a Swedish used special character(Ž for example, see the linked course for more) as the first letter of their last name. Enroll some users who do not have a special character as the first letter of their last name.

  2. Go to the people page and keep refreshing the page, and you will sometimes see the page will list the users in the correct order and sometimes out of order. (Ž will get put before a letter Z instead of being at the end.)


Additional Info


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