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UTF-8 Errors occurring on SIS Imports with files that have no apparent issues

UTF-8 Errors occurring on SIS Imports with files that have no apparent issues

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This behavior has been resolved and deployed to the production environment as of 3/4/22.

 

Description


For a large number of syncs, UTF-8 errors are now being shown for users.csv files. No actual issues can be found in the files. In most cases this started to appear in production on the afternoon of March 2nd.

 

Expected Behavior

 

To have the sync run without giving UTF-8 errors when there is no issue with the file.

 

Workaround


No workaround exists at this time.

Steps to Reproduce

 

While it is not affecting all imports universally, the affected clients would be unable to change Enrollments while this is occurring, and may have grade passback issues as a result as well.

 

Additional Info


SOS-2711


Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.

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