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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
Selected Labels:
Engineers are currently investigating the issue.   Description   Español courses use comma decimal separators in New Quizzes. Old quizzes do not. Expected Behavior New Quizzes should ...
Engineers are currently investigating the issue.   Description When users on a touch screen desktop access Speedgrader, the mobile annotation bar is displayed even when using a mouse ...
This behavior has been resolved and deployed to the production environment as of 9/09/22. Description   Online Attendance feature in New Analytics doesn’t show ❌ or :check_mark: for days absent or pr...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available. Description   When changing from a currently sel...
This behavior has been resolved and deployed to the production environment as of 8/31/22. Description   When a student's first submission was submitted on time, it will show as LATE in the SpeedGrade...
This behavior has been resolved and deployed to the production environment as of 8/3/22   Description When MP was moved from a feature option to a setting, the setting included a lock option for su...
This behavior has been resolved and deployed to the production environment as of 7/13/22. Description   Roll call can fail to load with a 504 Gateway Time-out in courses if it takes too long to load ...
This issue was declined by the product team. Please see the Additional Info section for resolution information. Description   Editing a question in a Question Bank containing at least 51 total quest...
This behavior has been resolved and deployed to the production environment as of 7/11/22. Description If a course is favorited and then closed by term dates, the course is moved to past courses, show...
This behavior has been resolved and deployed to the production environment as of 7/11/22.   Description   When select the option to auto generate captions in Studio, it is getting stuck in a que...
This behavior has been resolved and deployed to the production environment as of 6/23/22.   Description   Sub-folders with the same name are not always returned in folders API results when paginat...
This behavior has been resolved and deployed to the production environment as of 7/12/22.   Description When automatically assigning students to groups during a group set creation, the option “Requ...
This behavior has been resolved and deployed to the production environment as of 7/11/22.   Description   When attempting to regrade Fill in the Blank question types in New Quizzes submissions, you...
This behavior has been resolved and deployed to the production environment as of 7/22/22. Description When attempting to preview a file linked by another student in a discussion, the app returns the ...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available. Description When viewing SpeedGrader, the commen...
This behavior has been resolved and deployed to the production environment as of 5/3/22. Description   When students select to upload files through the Google Assignments (LTI 1.3) tool, and Assign...
This behavior has been resolved and deployed to the production environment as of 5/3/22.   Description   Public eportfolio can be viewed on any Canvas domain/under any instance's branding as long as...
This behavior has been resolved and deployed to the production environment as of 4/25/22.   Description When you filter for “Collections” or “Videos” in your Studio library, the 'Load More' button at...
This behavior has been resolved and deployed to the production environment as of 4/28/22.   Description   Some submissions are returning an "Error while processing or retrieving the document" The e...
This behavior has been resolved and deployed to the production environment as of 5/11/22.   Description   When searching for a discussion post on a different page from the one being viewed, the "View...
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