cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
This behavior has been resolved and deployed to the production environment as of 3/23/22.   Description   Scorm is displaying the error of This website is under heavy load (queue full) when attemptin...
This behavior has been completed and has been deployed to the production environment as of 3/17/22   Description   When Assignment Enhancements is enabled, when a student attempts to record a media s...
This behavior has been resolved and deployed to the production environment as of 3/18/22.   Description   When a users language is set not to the default the dashboard fails to load When you attemp...
  Description   On a group assignment using assignment enhancements, if a file is added to the submission and the file is deleted or replaced, the submission fails with "Error sending submission" and...
This behavior has been resolved and deployed to the production environment as of 03/30/22.   Description   The assignments index page does not label assignments as 'CLOSED' when it is assigned to a u...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When students that have a conclu...
This behavior has been resolved and deployed to the production environment as of 3/1/22.   Description   Replying to a New Announcement email will post a reply to the Announcement even if its closed ...
This behavior has been resolved and deployed to the production environment as of 3/10/22.   Description   When clicking View > Statuses… in the gradebook, nothing happens.  There are no console or ne...
This behavior has been resolved and deployed to the production environment as of 3/8/22.   Description   When attempting to click March 13, 2022, in the date picker, the field populates with March 12...
This behavior has been resolved and deployed to the production environment as of 3/9/22.   When a user is enrolled in multiple courses in different accounts, if account 1 has "Canvas for Elementary" ...
  Description   When a user is enrolled in multiple courses in different accounts, if account 1 has "Canvas for Elementary" and account 2 has "Canvas for Elementary" disabled, students will see Canva...
This behavior has been resolved and deployed to the production environment as of 3/4/22.   Description For a large number of syncs, UTF-8 errors are now being shown for users.csv files. No actual iss...
This behavior has been resolved and deployed to the production environment as of 2/18/22.   Description   When some students attempt to authorize Google for a Google Cloud assignment, it then continu...
This behavior has been resolved as of 2/17/2022 and deployed to the production environment.   Description   Users that use the integrated Google drive service. Labeled as "Google Docs" in assignments...
This behavior has been resolved and deployed to the production environment as of 3/9/22.   Description   When a user taps and holds on the Canvas Student app icon on an Android device, Android opens ...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description   When students click on links that direct to a Module item using the Student App on Andro...
This behavior has been marked as resolved as it will not be fixed..   Description   When a parent is logged into the Parent app and goes to Manage Students and tries to change the student color, they...
This behavior has been resolved and deployed to the production environment.   Description   In the Canvas iOS student app, If a user is graded after a due date has passed, the user will see the missi...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   The LTI- Delete ‘what it does’ ...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   In the CanvasAndroid student ap...
Filter Known Issues

Filter by Status

Sort by Date

Filter by Product/Feature

Clear Filters