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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
This behavior has been resolved and deployed to the production environment.   Description When an equation contains a “.” the Accessibility Checker will flag the equation for using the image file nam...
  Description When embedding a media file that was imported from another course via a course copy, it does not show up when filtering by course media in the Rich Content Editor. Expected Behavior   A...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   When files with accented charac...
This behavior is resolved in the 2022-02-02 deploy.   Description When a user shares an item to another teacher and they import that into their course using the “Send To” tool, it will overwrite the ...
This behavior is resolved in the 2022-02-16 deploy.   Description For users with a 24-hour clock format(derived from timezone), creating a calendar event by clicking on a day will have the Edit Event...
This behavior is resolved in the 2022-01-19 deploy.   Description   When enabling the Split Student Names option in the Gradebook, student names with ' or ` are showing hex character codes instead o...
This behavior has been resolved and deployed to the production environment as of March 16th.   Description When accessing the outcomes page within a course in Google Chrome 97, about half the time th...
This behavior is resolved in the 2022-02-16 deploy.   Description   When accessing a subfolder by URL where the folder it is in contains more than 10 other folders, only 10 folders will be displayed ...
This behavior is resolved in the 2022-02-16 deploy.   Description When accessing the module progression page in Google Chrome 97, about half the time the module progressions won't display and instead...
This behavior is resolved in the 2022-02-16 deploy.   Description Teachers without permission to add and remove a student from the course cannot manage the student’s sections with the Users - manage ...
This behavior is resolved in the 2022-02-16 deploy.   Description When you create a calendar event using Chrome Version 97.0 and refresh the page while creating a calendar event you are met with a bl...
This behavior has been resolved and deployed to the production environment as of 3/16/22.   Description When a users enrollment is concluded via term dates, the group is still accessible to the stud...
  Description When you have a course set with a participation term with no end date and a section date with an end date that has passed. Students enrollments will display as current enrollments on a ...
  Description When clicking a Zoom meeting link in the RCE on Android 11, the Zoom conference launch page momentarily displays before failing to launch the Zoom app and, instead, returning the error ...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description   Announcements index in course navigation menu intermittently stays hidden when the first...
  Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purp...
  Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purp...
  Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purp...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Known issues indicate notable behaviors that h...
This behavior has been marked as resolved as it will not be fixed.   Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues are not a guarantee f...
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