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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   If a favorited course is conclu...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description The embed code generated for Stud...
This behavior has been resolved and deployed to the production environment as of 2/7/22.   Description   When inputting a grade in SpeedGrader with Chrome or Safari, if you close the page before cli...
This behavior has been resolved and deployed to the production environment as of 2/17/22.   Description When attempting to enable the "Allow gradebook users to view and export student first and last ...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   Announcements index in course ...
  Description When a user uses the mobile RCE to embed a video to a discussion via the iOS student app and Discussions/Announcements Redesign is enabled, it will use the media comment css class. When...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description When the Canvas for Elementary theme is enabled, if a student accesses Canvas via the Canv...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When you go to view your grades i...
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description   Screen readers do not read the ...
This case was unable to be reproduced. If behavior persists, please submit a new support case.   Description When a Studio video is embedded on an assignment page with the "Display Media Tabs" option...
This issue was declined by our team. Please see the Additional Info section for resolution information.   Description When attempting to record a webcam capture in Studio from an unsupported browser,...
  Description When embedding an audio file using the Audio tag in HTML the audio files will not play in Safari or the Mobile apps. Expected Behavior   These files should play in Safari and the Mobil...
This behavior is resolved in in the 2022-02-16 deploy.   Description   When using a language pack with a 24 hour format, editing the dates or times of various objects by datepicker hides the time in...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When adding pin annotations to a ...
This behavior has been completed but has not yet been deployed to the production environment. The date of the deploy will be added here when available.   Description When attempting to grade or comme...
  Description Breadcrumbs for LTI tools are not consistent in Canvas. Currently the breadcrumbs are Course Code > Course Name. Expected Behavior Breadcrumbs for LTI tools should be updated to be more...
This behavior is resolved in the 2022-02-16 deploy.   Description When editing content using the RCE, if you click on linked text it automatically becomes highlighted. The Accessibility Checker then ...
  Description If a Multiple Dropdown question has LaTeX with square brackets that create extra variables, and the extra variables have no possible answers, it prevents all questions in the quiz from ...
This behavior has been resolved and deployed to the production environment.   Description If a student's enrollment is switched sections and then made inactive or concluded, they will still show in t...
This behavior has been resolved and deployed to the production environment as of 4/13/22.   Description Classic Quizzes Statistics are not displaying equations correctly. Expected Behavior Equations...
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