Register for InstructureCon25 • Passes include access to all sessions, the expo hall, entertainment and networking events, meals, and extraterrestrial encounters.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- My Knowledge Base Contributions
- Subscribe
- Bookmark
- Subscribe to RSS Feed
Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
Filter by Status:
Filter by Label:
Status: Completed
Published: 06-25-2024
This behavior has been resolved and deployed to the production environment as of 8/28/24.
Description
When adding a future temporary enrollment to a teacher that shares a course with them but with...
:
Canvas Enrollments
Status: Completed
Published: 06-21-2024
This behavior has been resolved and deployed to the production environment as of 7/17/24.
Description
In Course > Course Statistics > File Storage, the Allotted storage amount says it is in Megaby...
:
Canvas Files
Status: Declined
Published: 06-20-2024
This behavior has been declined as it must be resolved by a third-party vendor. Our teams have submitted a ticket to the vendor for correction.
Description
When using New Quizzes on Firefox, image...
:
Canvas Quizzes
Status: Completed
Published: 06-20-2024
This behavior has been resolved and deployed to the production environment as of 7/31/24.
Description
Captcha is regularly not loading when students are selecting to create a new account when usin...
:
Canvas Account Settings
Status: Completed
Published: 06-20-2024
This behavior has been resolved and deployed to the production environment as of 7/3/24.
Description
When you archive a conversation and the other user replies, the conversation is not restored to...
:
Canvas Inbox
Status: Completed
Published: 06-20-2024
This behavior has been resolved and deployed to the production environment as of 6/19/24.
Description
When uploading an hourly length MP4 file on Studio, it gets stuck processing and returns an er...
:
Studio
Status: Open
Published: 06-20-2024
Engineers are currently investigating the issue.
Description
The Thai calendar uses two different scales, the unofficial AD(ค.ศ./Anno Domini) scale using the Gregorian Calendar and the official B...
:
Canvas Calendar
Status: Completed
Published: 06-20-2024
This behavior has been resolved and deployed to the production environment as of 8/14/24.
Description
When creating groups for a discussion while using the discussion redesign feature screenreader...
:
Canvas Discussions
Status: Completed
Published: 06-13-2024
This behavior has been resolved and deployed to the production environment as of 7/17/24.
Description
When a teacher enables Restrict view of quantitative data and uses an override score for a use...
:
Canvas Grading
Status: Completed
Published: 06-06-2024
This behavior has been resolved and deployed to the production environment as of 7/03/24
Description
When the "Restrict view of quantitative data" and "Lock this setting for sub-accounts and cours...
:
Canvas Account Settings
Status: Completed
Published: 06-03-2024
This behavior has been resolved and deployed to the production environment as of 8/12/24.
Description
Zoom recently updated their scopes, they have now what is called Granular scopes:https://devel...
:
LTI
Studio
Status: Completed
Published: 06-03-2024
This behavior has been resolved and deployed to the production environment as of 7/17/24.
Description
When users first access an external tool which generates a token on behalf of the user with th...
:
Canvas Quizzes
Status: Completed
Published: 05-28-2024
This behavior has been resolved and deployed to the production environment as of 6/05/24.
Description
When a user is created by JIT provisioning, their emails are not auto-confirmed and they do no...
:
Canvas Account Settings
Status: Completed
Published: 05-28-2024
This behavior has been resolved and deployed to the production environment as of 7/03/24.
Description
When dragging and dropping undated events into the calendar, all events disappear and the page...
:
Canvas Calendar
Status: Completed
Published: 05-28-2024
This behavior has been resolved and deployed to the production environment as of 7/11/24.
Description
When a New Quiz is created by migrating a Classic Quiz, the New Quiz cannot be edited using th...
:
Canvas Quizzes
Status: Declined
Published: 05-28-2024
This behavior has been marked as resolved as it will not be fixed.
Description
When viewing discussions using Discussion Redesign in the split screen, the button to reply to a thread or indicating...
:
Canvas Discussions
Status: Completed
Published: 05-28-2024
This behavior has been resolved and deployed to the production environment as of 6/19/24.
Description
When using the new Find and Replace menu in the RCE, the text is not translated into non engli...
:
Canvas Rich Content Editor
Status: Completed
Published: 04-25-2024
This behavior has been resolved and deployed to the production environment as of 12/2024.
Description
Users are experiencing intermittent error messages of "login_required" and "Must have an active ...
:
LTI
Status: Completed
Published: 04-11-2024
This behavior has been resolved and deployed to the production environment as of 4/10/24.
Description
In beta with the grading scheme redesign enabled, if a teacher viewing their course settings att...
:
Canvas Grading
Status: Completed
Published: 03-14-2024
This behavior has been resolved and deployed to the production environment as of 4/10/24.
Description
When creating a new rubric, none of the criteria can be deleted until the rubric is saved and th...
:
Canvas Assignments
Community Help
View our top guides and resources:
Find My Canvas URL Help Logging into Canvas Generate a Pairing Code Canvas Browser and Computer Requirements Change Canvas Notification Settings Submit a Peer Review AssignmentTo interact with Panda Bot in the Instructure Community, you need to sign up or log in:
Sign In