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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: 12-07-2023
Engineers are currently investigating the issue.
Description
When a New Quiz Submission has been given a score from the gradebook after the initial score was applied on submission and then enable ...
:
Canvas Quizzes
Status: Open
Published: 10-24-2023
Engineers are currently investigating the issue.
Description
Currently, when a user uploads a file as part of an assignment submission, we count that as a file upload in Analytics and not a submis...
:
Canvas Assignments
Status: Open
Published: 10-17-2023
Engineers are currently investigating the issue.
Description
When creating an external tool assignment that is set to open in a new tab, and then adding a rubric to it, there is an iframe overlapp...
:
Canvas Assignments
LTI
Status: Declined
Published: 10-04-2023
This behavior has been marked as resolved as it will not be fixed.
Description
When you have an embedded media file in a Classic Quiz question using the classic media comment format and then migrate...
:
Canvas Quizzes
Status: Completed
Published: 08-31-2023
This behavior has been resolved and deployed to the production environment as of 9/18/23.
Description
QED has noticed that a user is not showing in their main instance even though they do have a log...
:
Canvas Account Settings
Status: Declined
Published: 07-20-2023
This issue was declined by the product team.
Description
If a studio quiz has a question at the end, in the last second, the video will close shortly after attempting to view the question and it ...
:
Studio
Status: Completed
Published: 04-21-2023
This behavior has been resolved and deployed to the production environment as of 2/28/25.
Description
New Quizzes page view and participations are not counted in New Analytics (course-level) or Admi...
:
Canvas Analytics
Canvas Quizzes
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